ONSITE FAQ GUIDE

CAN I LOG INTO THE APPLICATION WITHOUT INTERNET? 

Yes, you can log into the application without the internet. It is recommended that you are connected to the internet and log in to the application prior to heading out and doing an interview. This will ensure you have the forms needed and the latest information from the LCPtracker database. For example: employee's, contractors, projects, locations, or interview forms.

CAN I COMPLETE AN INTERVIEW WITHOUT THE INTERNET? 

Yes, an interview may be completed without the internet. That is the unique feature of OnSite. Once you have connectivity to the internet, you may then sync your “Pending Upload” interviews.

WHAT IS THE DIFFERENCE BETWEEN PENDING AND WAITING TO UPLOAD? 

Pending interviews are incomplete interviews that have been saved but may need additional information and signatures based on form requirements.

Waiting to Upload 

are the completed interviews that have been submitted and need to be synced to the LCPtracker database.

WHAT IF I DO NOT GET A RED SUBMIT BOX? 

Check to make sure all required red boxes have been completed and signatures have been captured. Signatures, if required, will need to be captured last.

WHY DID MY SIGNATURES GO AWAY? 

If you have updated any information on your form after capturing the signatures, they will go away and must be re- captured.

WHAT IF THE EMPLOYEE IS NOT LISTED IN THE EMPLOYEE DROP DOWN? 

If your employee is not listed in the drop-down list, you can click on the “+” [plus sign] button to the right of the employee name and manually add your employee. This allows you to create interviews for ‘UNRECONCILED’ employees as well.

Note: Please reference the section in the OnSite implementation guide on how to reconcile employees once a Contractor has entered the worker.

WHAT IS THE NEXT STEP AFTER COMPLETING AND SYNCING AN INTERVIEW? 

To view the submitted interview forms and to monitor any failed statuses, you will need to log into 

www.lcptracker.net 

with your username and password and click on the “OnSite Status” tab.

IS THERE A GUIDEBOOK OR REFERENCE MANUAL? 

Yes, there is an OnSite Implementation guide under Training Materials>Manuals/Quick Start Guides>OnSite Client Implementation Guide located in LCPtracker. That will guide you through the full OnSite process.