Release Highlights
- Legacy Customer Support Form (Retired)
- New Actions in Assessments and Payments Section
- Continued Angular Framework Upgrades
Customer Support Form (Retired)
Customers will now use the new Knowledge Base and Support Ticket system instead of the legacy support form.
The legacy support form has been disabled for customers. All support requests are now routed through the new Knowledge Base and Support Ticket system. Staff should be aware of this change when assisting customers and directing them to support resources.
Why This Matters
Improves support efficiency and ensures customers are using the latest support channels.
New Actions in Assessments and Payments Section
A new Action section allows users to edit or delete items in Assessments and Payments, based on their role in the case.
The new Action area in Assessments and Payments enables users to perform edits or deletions according to their case role. All users should review role permissions and ensure you are informed about these capabilities.
Why This Matters
Enhances user control related to assessment and payment management.
Continued Upgrade to improve performance and stability
The Case Manager application has been upgraded for improved performance and stability.
We’ve upgraded the “engine” behind the Case Manager application. You won’t see these changes, but you’ll notice the application runs faster and is more stable.
Why This Matters
You’ll spend less time waiting and more time getting things done. The application will work smoothly, so you can focus on your work without interruptions.
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