How do I resolve the "User ID is already in use" error message?

When gathering the information to set up a new subcontractor with a new or existing LCPtracker account, the contractor will need to provide you with:

• Valid existing User ID (contractor license).
• The exact email address associated with the existing account.

This will automatically consolidate their accounts. The newly created account will then be listed on their login screen along with their existing account(s).

If the contractor does not provide an email address that matches the existing company profile, then the system will require a new unique User ID (contractor license) to be used.

Setting up an account with a new contractor license

The Administrator or Contractor will setup up a new account for their sub. The account will not be linked to the existing account. The Administrator/Contractor can notify their subcontractor of the new account and have them contact LCPtracker Support to merge the accounts.

Using the existing contractor license

The person setting up the account will need to reach out to their sub and confirm:

• Valid existing User ID (contractor license).
• The exact email address associated with the existing account.

If a Contractor has an existing account, the contractor will need to make sure that the contact email in their company profile is current and that it is the same email being used for the new account. If it is not current, then they should update that information before a new account is created.